Case Study 3: Manufacturing Sector

Intune Deployment for a Manufacturing Company

Organization Overview

  • Sector: Manufacturing

  • Location: Mumbai

  • Employees: 300 Users

  • IT Team: 5 members

Business Challenges

  • Device Fragmentation – Employees used a mix of Android, iOS, and Windows devices.

  • Security Risks – Lack of centralized control over mobile and Windows devices.

  • Manual Provisioning – IT staff manually configured new Windows devices, causing delays.

Outcomes & Benefits

  • Reduced time and manpower to provision new tickets.

  • Reduction of IT Support tickets for end users. Improved Security: Centralized control and policy enforcement.

  • Operational Efficiency: Reduced provisioning time and IT workload.

  • Scalability: Easily onboard new devices and users.

  • User Experience: Seamless setup and access to corporate resources.

Lessons Learned

  • Early stakeholder engagement ensured smoother adoption.

  • Pilot testing helped refine policies before full rollout.

  • Training sessions for IT and end-users were critical for success.

Project Goals

  • Implement Intune MDM for mobile devices.

  • Deploy Windows Autopilot for zero-touch provisioning.

  • Enforce security and compliance policies across all endpoints.

  • Enable remote management and self-service capabilities.

Solution Architecture

Microsoft Intune Deployment

  • Platform Integration: Connected Intune with Azure AD and Microsoft 365.

  • Device Enrolment:

    • Android: Used Android Enterprise with work profiles.

    • iOS: Enrolled via Apple Business Manager (ABM).

    • Windows: Enrolled via Autopilot and manual enrolment for legacy devices.

Mobile Device Management Policies

  • Compliance Policies:

    • Require PIN/password.

    • Block jailbroken/rooted devices.

    • Enforce encryption.

  • App Protection Policies:

    • Conditional access for Outlook, Teams, and SharePoint.

    • Prevent data sharing between personal and corporate apps.

  • Device Configuration:

    • Email and OneDrive profiles pushed automatically.

    • Remote wipe and lock capabilities enabled.

  • Windows Management

    • Configuration Profiles:

      • BitLocker encryption enforced.

      • Windows Defender Antivirus and Firewall policies.

      • Windows Update rings for phased updates.

    • Software Deployment:

      • Line-of-business apps deployed via Intune.

      • Microsoft Store apps managed centrally.

  • Windows Autopilot Implementation

    • Device Registration:

      • Devices registered via OEM partners and manually for existing inventory.

    • Deployment Profiles:

      • Created profiles for factory floor, office staff, and remote workers.

    • User-Driven Deployment:

      • Employees received devices pre-configured with company settings.

      • Seamless sign-in with Azure AD credentials.

    • Post-Deployment Configuration:

      • Apps and policies applied automatically.

      • Devices joined to Azure AD and enrolled in Intune.